Mobile / Sports
Before you open or use a 77eg account, these terms set out what we expect from you and what you can expect from us. Access to our platform and any transactions you make — including through Nagad, Rocket, or Upay — are subject to these conditions and depend on your local law and the eligible regions we serve.
These terms form the agreement between you and 77eg the moment you create an account or use any part of the platform. They apply to every action you take — browsing the lobby, placing a wager, funding your wallet via Nagad, withdrawing through Rocket, or raising a query through our support route. If any section of these terms conflicts with a specific product rule we publish — for example, a sportsbook market rule or a game-level condition from a studio like PG Soft or Microgaming — the specific rule takes precedence for that product only. We may update these terms when our services change or when applicable rules in the regions we serve require it. When that happens, we will post the revised version on this page with a new effective date. Continuing to use the platform after a revision is posted means you accept the updated terms. If you do not accept a change, the right course is to close your account and stop using the service before the new version takes effect. Your wallet balance and any pending transactions through Upay or Rocket will be settled under the terms that were active when those transactions were initiated.
Not every aspect of your experience falls under the same rule. These four areas each have a distinct scope within the terms, and knowing which one applies saves you time when you have a question.
Your login credentials, session activity and account-level restrictions all fall under these terms. We set the conditions for account creation, suspension and closure here. Device access — mobile browser or desktop — is governed by the same rule regardless of how you connect.
Deposits and withdrawals processed through Nagad, Rocket or Upay are covered by these terms alongside any wallet-specific rules those providers publish. We do not override a provider's own transfer rules, but our account-level limits apply on our side of each transaction.
Game content supplied by studios like PG Soft, Bigtime Gaming or JDB operates under studio-level rules that sit alongside these terms. We make that content available in our lobby; the studio retains ownership of game mechanics and RTP data where exposed.
Links to external sites, payment gateways and identity-check providers are not governed by these terms once you leave our platform. We are not responsible for the policies of third-party services you reach through our pages. Check those services' own terms separately.
These terms are not only obligations — they also set out what you are entitled to ask of us. You have the right to review your own account records at any time through the account history section after you log in. If a transaction appears incorrect or a detail in your profile is out of date, you can raise a correction request through our published support route and we will investigate it. We keep a log of every deposit and withdrawal, including those processed via Nagad or Rocket, so there is always a reference point. You also have the right to ask us for a plain-language explanation of any clause in these terms that is unclear to you. We aim to respond through the same channel you used to reach us. If your question involves a game outcome or a studio-level rule from providers like Joker or PlayStar, we will direct you to the relevant studio documentation we hold. Closing your account is always your choice; the process for doing so is described in the account settings area.
Log in and open the account history section to see every transaction, session start and account change. Records for Nagad, Rocket and Upay transfers are stored there and available to you on request.
If your registered name, contact number or wallet reference is incorrect, submit a correction through our support route. We verify the change against the documents you supplied at registration before updating any account field.
Any clause you find unclear can be queried directly. Use the support contact path listed on our site and reference the specific section number. We will reply in plain language, not legal boilerplate.
You may close your account at any time by following the steps in account settings or by contacting support. Any settled wallet balance will be returned to your nominated Nagad, Rocket or Upay number before closure is finalised.
If you have a question about any part of these terms, or need to raise a dispute about an account action, use the contact routes published on the site. We do not respond to policy queries through unofficial channels.
Open the chat widget from any page while logged in. Reference your account ID and the specific terms section you are asking about so the support agent can locate the relevant record quickly.
Send your query to the email address listed in the Help section of your account. Include your registered mobile number and, if relevant, the transaction reference for any Nagad, Rocket or Upay transfer under dispute.
The Help Centre in your signed-in account area carries published answers to common terms questions, including wallet rules, session limits and account closure steps. Check there first before opening a new query.
We hold account data, transaction records and session logs only for as long as they are needed to fulfil these terms and meet the requirements of the regions we operate in. Data handling, cookie use and account security each follow a specific policy linked from the footer of every page. If you want to know what data we hold about your account, you can request a summary through the support route listed here.
We keep account and transaction records — including Nagad, Rocket and Upay transfer logs — for the period required by the operational rules of our eligible regions. Once that period ends, records are removed from active storage according to our data schedule.
We use session cookies to keep your account active and analytics cookies to understand how the platform is used. You can review and adjust cookie settings through the preference panel linked in the site footer. Disabling analytics cookies does not affect your account access.
Your account is protected by the login credentials you set at registration. We do not store your Nagad, Rocket or Upay PIN on our servers. If you suspect unauthorised access, use the account lockout option in settings immediately and contact support.
If you believe a section of these terms is being applied incorrectly to your account, raise a formal query through email support with the clause reference included. We review each case against the version of the terms active on the date of the relevant account action.
These are the questions we see most often about how these terms work in practice. If yours is not covered here, the support routes in the section above are the right next step.
Yes. All transactions — whether processed through Nagad, Rocket, Upay or any other supported method — fall under these terms on the platform side. Each payment provider also has its own transfer rules, and those apply on their side of the transaction. Both sets of rules apply at the same time.
We post the revised terms on this page with a new effective date. Continuing to use the platform after that date means you accept the update. If you do not agree, close your account before the new version takes effect. Your wallet balance will be settled under the version active when each transaction was made.
Yes. Log in and open the account history section to view and export your transaction log. It covers every deposit and withdrawal, including Nagad, Rocket and Upay transfers. If a record appears to be missing, raise a query through email support with your account ID and the approximate transaction date.
Contact support through live chat or email, referencing the specific account action and the terms clause you believe was applied incorrectly. We will review the case against the terms version active on the date of the action and reply through the same channel you used to raise the query.
Studio rules cover game mechanics, round outcomes and feature behaviour for titles available in our lobby. Where a studio rule conflicts with these platform terms for a specific game situation, the studio rule applies to that game action only. These terms govern everything else, including your account, wallet and session controls.
Yes. Access to 77eg and the ability to transact depends on your local law and whether you are in an eligible region. We do not extend service to regions where access is restricted. If you are unsure whether your location is eligible, review the eligibility section in the Help Centre before opening an account.