Mobile / Sports
77eg operates under a clear policy framework so you know exactly what applies to your account, your transactions, and your use of this site. Access and eligibility depend on your local law and the regions where this service is available — read these terms before you open an account.
Using 77eg means you accept the terms set out here. These terms govern everything: how your account is opened and maintained, how transactions are processed through Nagad, Rocket, and Upay, and what happens if a dispute arises. Availability of this service depends entirely on whether online betting is permitted under the laws of your region — we do not make that determination for you, and it is your responsibility to check your local law before proceeding. We may update these terms when regulations or platform conditions change. When we do, the updated version takes effect from the date it is published here. Continuing to use your account after that date means you have accepted the revised terms. If you disagree with a change, the correct step is to close your account before the change takes effect — our support team can walk you through that process. These terms apply to all account activity, including deposits made through Nagad and Rocket, withdrawals to your Upay wallet, and any content you interact with on the site. Third-party services linked from this site — including payment processors and game content providers — operate under their own terms. We are not responsible for those terms, but we work only with providers whose practices align with our own standards.
Transactions processed via Nagad are subject to both these terms and Nagad's own service conditions.
Rocket wallet deposits and withdrawals follow the transaction limits and verification steps shown in your account.
Upay withdrawals are processed to your registered Upay number — confirm the number in your account wallet settings before requesting.
Not every aspect of your experience on 77eg falls under the same policy document. This section maps what is and is not covered so you can find the right route quickly. Account access and your transaction history sit firmly within this policy. Site content — game availability, lobby layout, promotional notices — is subject to separate operational terms updated by us. Third-party services, including mobile wallet providers and game studios, operate under their own independent terms.
Registration, login, verification and account closure are all governed by these terms. If access is restricted in your region under local law, these terms do not override that restriction.
Deposits and withdrawals via Nagad, Rocket, and Upay fall within this policy. The limits and verification steps shown in your account dashboard are the operative details.
Game availability, lobby titles, and any notices posted in the signed-in area are governed by our content terms, which may be updated independently of this legal document.
Payment processors and game content providers operate under their own terms. We do not control those terms and cannot resolve disputes that fall solely within a third party's service.
You have real, specific options under these terms — not just a list of abstract rights. Start with your account: the transaction history in your signed-in dashboard is the primary record of all deposits and withdrawals, including those processed through Nagad and Rocket. If something in that record looks wrong, the correction process starts with a support request, not an assumption. Submit the request with the transaction reference number shown in your history and our team will review it against our records. If your account details — registered mobile number, linked wallet, or contact information — need updating, go to account settings and follow the verification steps shown there. Changes to your registered Nagad or Upay number require identity confirmation before they take effect, which protects your wallet from unauthorised edits. For questions about how we hold your data or process your information, contact us through the support route listed below.
Open the transaction history section in your signed-in account to see a full log of deposits, withdrawals, and account activity. This is the record we reference when a query is raised.
Account settings let you update your registered number and linked wallets. Changes to payment-linked details require identity verification before they are applied.
For any discrepancy in your transaction record, submit a support request with the transaction reference. Our team reviews it against the platform record and responds through the same channel.
If any part of these terms is unclear as it applies to your account, contact support with your specific question. We do not offer legal interpretation but will explain how the policy applies to your account in plain terms.
Policy questions, account disputes, and data requests all have a clear route through our support channels. Use the channel that fits your query — live chat for account-specific questions you need answered quickly, email for formal requests that need a written record.
Open the chat widget from any page while signed in to raise an account query directly. Cite your transaction reference or account detail so the team can pull the right record.
For formal policy requests — data queries, account closure, written dispute records — use the email address shown in the Contact section of your signed-in account page.
The Help section inside your signed-in account covers common policy questions with step-by-step paths. Check there first before raising a support ticket — many queries resolve without a wait.
Security over your account data is handled at the platform level — not through a setting you manage, but through the verification and access controls built into every account. Here is what that looks like in practice.
We keep account and transaction records for as long as required by the terms you accepted at registration. If you close your account, we retain the minimum data required for compliance. The retention period is stated in the full terms accessible from your account page.
Cookies on this site support session management and basic analytics. You can review and adjust cookie preferences through your browser settings. Disabling functional cookies may affect how your account session behaves on mobile.
Access to your account is protected by the credentials you set at registration. Changes to your registered Nagad, Rocket, or Upay number require identity confirmation to prevent unauthorised edits to your payment details.
Data requests — including questions about what we hold and how to request a correction — go to our support team via the email route in your account's Contact section. State your account reference and the specific data you are asking about.
These are the questions we hear most often about how these terms work. If yours is not here, the support team is the next step.
Access depends on your local law and whether online betting is permitted in your region. We do not make that determination — you are responsible for checking whether using this service is lawful where you are before opening an account.
We retain the minimum data required for compliance after closure, as set out in the terms you accepted at registration. The specific retention period is shown in the full terms document linked from your account page. Contact support via email to initiate a formal data query.
Open your transaction history in the signed-in dashboard and note the transaction reference number. Submit a support request through live chat or email with that reference. We review it against our platform record and respond through the same channel you used.
Yes — go to account settings and follow the fields shown there. Changes to payment-linked numbers require identity confirmation before they take effect. This step protects your wallet from edits you did not authorise.
Updated terms take effect from the date they are published on this page. Continuing to use your account after that date means you have accepted the change. If you do not agree, close your account before the effective date — support can walk you through the closure steps.
Use the email support route shown in your account's Contact section for any query that needs a written record. State your account reference and the specific action or decision you are asking about. Live chat is faster for general questions but does not produce a formal written record.