Mobile / Sports
Your 77eg account connects to Nagad, Rocket and Upay so you can move funds through the mobile wallets you already use. Every deposit counter, withdrawal request and transaction record is visible inside your signed-in account area — check the fields shown there for your current limits and status.
We have configured the deposit counter so that your Nagad, Rocket or Upay wallet connects directly to your account balance. Open the deposit section after signing in and the available wallet options appear on screen.
Go to your signed-in account page and select the deposit option. The counter lists the wallet methods we currently have active for your account region.
Pick the wallet that matches your registered mobile number. The fields shown will guide you through the reference details specific to that wallet method.
Type in an amount that sits within the minimum and maximum range displayed on the counter. Complete the confirmation step inside your wallet app or USSD flow.
Once your wallet confirms the transfer on its side, the amount moves into your account balance. The transaction appears in your account history with a status label.
A withdrawal request starts inside your account's cashier section. We route payouts back to the same wallet method you used when depositing, which helps us match the wallet ownership details already on your account.
Sign in and navigate to the cashier. Select the withdrawal tab and the form shows the wallet methods available for your account alongside the current limit range.
Choose the wallet — Nagad, Rocket or Upay — that matches the number registered on your 77eg account. Mismatched wallet details will cause a hold on the request.
Input an amount within the range on screen, review the summary, then submit. Your account history updates the status label as the request moves through our process.
Copy the reference generated on the confirmation screen. If follow-up is needed, sharing this reference with account support is the fastest route to a status check.
Your account area may show a verification prompt depending on your activity and the information we currently hold on file. We do not publish a fixed document list here because the fields and upload instructions shown in your own account reflect what is actually required at that point — those instructions are the authoritative source.
Any required verification step appears as a prompt inside your signed-in account area. The fields and upload instructions shown there are what apply to your specific account status at that moment.
The mobile number on your Nagad, Rocket or Upay wallet should correspond to the name registered on your 77eg account. A mismatch here is a common reason a check is triggered.
Work through the verification form step by step. Do not skip optional fields if the instructions recommend completing them — partial submissions can extend how long the check takes to resolve.
If a verification prompt stays active after you have followed all the steps shown, use the support route listed in your account area. Keep a record of any reference number the screen displays.
We have connected the account cashier to the mobile wallet rails that Bangladesh-based accounts use most. Nagad, Rocket and Upay are the three active wallet routes for deposits and withdrawals on eligible accounts. The cashier screen will show which methods are currently live for your account — availability can vary by account region and eligibility.
Nagad mobile wallet is available at the deposit and withdrawal counter for eligible accounts. Use the Nagad number registered on your 77eg account to keep wallet and account details consistent.
Rocket is a supported wallet route for moving funds in and out of your 77eg balance. The cashier will show the Rocket transfer details when this method is active on your account.
Upay appears in the cashier for accounts where it is currently enabled. Select it when it is listed and follow the reference instructions shown on the counter screen.
Bank Transfer is available for accounts where it is enabled. The cashier shows the current bank details and reference format — use only those details, not previously saved bank information.
Every completed transaction on your 77eg account generates a record in the account history section. When you make a Nagad, Rocket or Upay transfer, your wallet app also records a transaction reference on its side.
Your Nagad, Rocket or Upay app records a unique transaction ID for every transfer. Save this — it is the wallet-side proof that the transfer was initiated and the amount that was sent.
The account history section uses status labels — pending, processing, completed — to show where each transaction stands. Check this first before raising a support query about a delayed deposit or withdrawal.
Compare the amount and approximate time shown in your wallet app against the record in your 77eg account history. A mismatch in amount often points to a wallet entry error at the time of the transaction.
If a transaction needs support review, having the wallet reference, the account history entry and the withdrawal or deposit reference number together is enough for the account support team to locate the record.
Account security on 77eg works through a combination of domain checks, wallet ownership matching and a clear published support route. When you sign in, confirm you are on the correct 77eg domain before entering any account details — the address bar is the fastest check.
Verify the browser address bar shows the correct 77eg domain each time you log in. Phishing pages can look identical to a real account page — the URL is the one thing they cannot replicate exactly. Check it before entering any credentials.
We compare the mobile wallet number used in a transaction against the name registered on your account. Keeping your Nagad, Rocket or Upay details consistent with your account registration is the most straightforward way to pass this check without delay.
Account verification prompts appear inside your signed-in account area only. We will not contact you through a third-party app or external message asking for identity documents. Follow only the instructions shown within the account itself.
The support route for account and transaction queries is listed in your signed-in account area. Use that route for anything related to a held withdrawal, a verification prompt or a transaction you cannot match in your account history.
Below are the questions we hear most often from accounts in Bangladesh about deposits, withdrawals, wallet matching and what to do when a transaction does not appear as expected. If your question is not covered here, the account support route inside your signed-in account area is the right next step.
Nagad, Rocket and Upay are the active wallet routes for eligible accounts. The cashier shows which methods are currently live for your specific account. Use the wallet number that matches your registered account details when initiating a deposit.
The minimum withdrawal amount is shown on the withdrawal form inside your account cashier. We do not publish a fixed figure here because it can vary by account type. Open the withdrawal counter after signing in to see the current range for your account.
First, check the transaction status in your account history. If the status shows pending, the wallet transfer may still be processing. If it shows no record at all, gather your wallet transaction reference and the amount, then contact support through the route shown in your account area.
A hold usually means the wallet details on the request do not match the name or number registered on your account, or a verification step is pending. Check your account area for any active prompt and complete it. If no prompt is visible, use account support and share your withdrawal reference number.
Verification requirements depend on your account status and activity. Any required check appears as a prompt inside your signed-in account. Follow the fields shown there — they reflect what is needed for your account specifically, not a generic document list.
We match wallet numbers to the name on your account as part of the transaction process. If you need to update your wallet details, use the account settings or contact support through the route in your account area before initiating a new deposit or withdrawal.